Privacy Policy
Last updated: January 2025
Orange Frog Studios is committed to protecting your privacy and personal data in accordance with GDPR and UK data protection laws.
Your privacy matters to us. This Privacy Policy explains how Orange Frog Studios ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with all applicable data protection laws including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
Quick Navigation
1. Data Controller
Orange Frog Studios is the data controller for the purposes of data protection law. We are responsible for deciding how we hold and use personal information about you.
Contact Details:
- Email: hello@orangefrogstudios.co.uk
- Address: Newcastle upon Tyne, United Kingdom
- Phone: +44 191 XXX XXXX
2. Information We Collect
2.1 Information You Provide to Us
We collect information you provide directly to us, including:
- Contact Form Data: Name, email address, phone number, company name, service requirements, and project details
- Email Communications: Any information you include when emailing us directly
- Marketing Consent: Your preference for receiving marketing communications
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect:
- Technical Data: IP address, browser type, operating system, referring website
- Usage Data: Pages visited, time spent on pages, click-through rates
- Device Information: Device type, screen resolution, JavaScript support
2.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (if you contact us through social media)
- Analytics services (Google Analytics)
- Professional networks (LinkedIn)
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Providing Our Services
- Responding to your inquiries and providing quotes
- Delivering web development, design, SEO, and maintenance services
- Managing client projects and communications
- Providing customer support
3.2 Business Operations
- Improving our website and services
- Analyzing website usage and performance
- Preventing fraud and ensuring website security
- Complying with legal obligations
3.3 Marketing (with your consent)
- Sending you information about our services
- Sharing web development tips and industry insights
- Notifying you about special offers or updates
4. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
- Consent: For marketing communications and cookies (where required)
- Contract: To provide services you've requested
- Legitimate Interest: For improving our services, analytics, and security
- Legal Obligation: To comply with applicable laws and regulations
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
5.1 Service Providers
We may share your information with trusted third-party service providers who help us operate our business:
- Web hosting providers
- Email service providers
- Analytics services (Google Analytics)
- Payment processors (for client projects)
5.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests.
5.3 Business Transfer
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Protection Commitment
We never sell your personal data to third parties. All service providers who process your data on our behalf are contractually bound to protect your information and use it only for the purposes we specify.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmission is encrypted using SSL/TLS protocols
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Updates: Security measures are regularly reviewed and updated
- Secure Storage: Data is stored on secure servers with appropriate safeguards
- Staff Training: Regular data protection training for all team members
7. Data Retention
We retain your personal information only for as long as necessary:
- Contact Form Data: Retained for 3 years from initial contact
- Client Project Data: Retained for 7 years after project completion (for business and legal purposes)
- Marketing Data: Retained until you withdraw consent or for 3 years of inactivity
- Website Analytics: Anonymized data retained for up to 26 months
After the retention period, we securely delete or anonymize your personal information.
8. Your Rights
Under GDPR and UK data protection law, you have the following rights:
8.1 Right of Access
You can request a copy of the personal information we hold about you.
8.2 Right to Rectification
You can ask us to correct any inaccurate or incomplete personal information.
8.3 Right to Erasure
You can request deletion of your personal information in certain circumstances.
8.4 Right to Restrict Processing
You can ask us to temporarily stop processing your personal information.
8.5 Right to Data Portability
You can request your personal information in a portable format.
8.6 Right to Object
You can object to processing based on legitimate interests or for marketing purposes.
8.7 Right to Withdraw Consent
You can withdraw consent for marketing communications or cookies at any time.
To exercise any of these rights, please contact us using the details provided in Section 12.
10. Third-Party Services
Our website may integrate with third-party services:
- Google Analytics: For website analytics (data anonymized)
- Social Media Platforms: For social media integration
- Font and CDN Services: For website performance and design
These services have their own privacy policies, which we encourage you to review.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending email notifications for material changes (where appropriate)
We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Data Protection Inquiries
We're here to help with any privacy-related questions or requests.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.